Posts

Feb 14, 2023
Community Insights: Communities are like reservoirs
Jan 18, 2023
Sharing an Outlook calendar with GCal
Dec 16, 2022
What emojis are most popular?
Dec 15, 2022
Importing a remote database archive
Oct 24, 2022
Working on a Discourse theme: Setting up your environment
Oct 14, 2022
Registration and retention
Jun 13, 2022
My year at EDB
May 23, 2022
Community as meta-product
Apr 22, 2022
Crypto Cards: Rules
Apr 15, 2022
The mystery of the missing Oracle Cloud IP
Apr 6, 2022
Docs 2.0: The beginning of a beautiful friendship
Apr 5, 2022
Docs 2.0: An overnight success 15 months in the making
Apr 4, 2022
Docs 2.0: Everyone can contribute
Jan 22, 2022
Solving Agricola: Family Edition
Nov 14, 2021
A comprehensive guide to investing: The condensed version
Oct 21, 2021
A day in Reserve
Sep 6, 2021
Rewriting a Git repository: How we stopped making everything worse
Aug 29, 2021
Prototyping with shell scripts
Aug 24, 2021
Rewriting a Git repository: Unlimited growth (in a bad way)
Aug 19, 2021
Starting a new community
May 14, 2021
Installing PostgreSQL the hard way
Apr 30, 2021
I'm joining EDB as a Developer Advocate
Apr 27, 2021
Reading the tea leaves at Stack Overflow
Apr 23, 2021
Finding a community manager job in 2021
Apr 6, 2021
Hosting Discourse for free!
Mar 27, 2021
How are minds changed?
Mar 23, 2021
Ask not what a community is worth . . .
Mar 18, 2021
My year at College Confidential
Mar 11, 2021
Creating Discourse permalinks with shell commands
Jan 8, 2021
Wisdom scaled
Oct 18, 2020
My answer about using preferred pronouns
Sep 26, 2020
Star Realms' leveling system
Sep 24, 2020
Ignoring others for community peace
Sep 15, 2020
Moderating on Discourse
Aug 29, 2020
How to simplify Google Form attendance taking
Jul 26, 2020
Tinkering with my blog as procrastination
Jul 8, 2020
Responding to reader mail
Jul 2, 2020
Reacting with 'thanks'
Jun 22, 2020
Does the 2020 survey show Stack Overflow made progress on its welcoming initiative?
May 16, 2020
The Power of Story
May 6, 2020
Netlify as a hosting option
Apr 28, 2020
Heroku as a hosting option: Or how to avoid lock-in
Apr 3, 2020
My one-sided retrospective of Stack Overflow's pronoun affair
Mar 30, 2020
Sourdough and the art of tending a culture
Mar 25, 2020
College Confidential's costly theme
Mar 9, 2020
Remote Communication: A Field Guide
Feb 7, 2020
Parable of the rose garden
Feb 4, 2020
Misunderstanding Meta
Feb 2, 2020
2019 in Review
Jan 17, 2020
Why I left Stack Overflow
Dec 11, 2019
Founders
Nov 27, 2019
Control and Agency
Sep 24, 2019
Unicorn Meta Zoo #9: How do we handle problem users?
Sep 3, 2019
Unicorn Meta Zoo #8: What does leadership look like in our communities?
Aug 13, 2019
Unicorn Meta Zoo #7: Interview with Nicolas
Jul 23, 2019
Unicorn Meta Zoo #6: Interview with Catija
Jul 2, 2019
Unicorn Meta Zoo #5: Interview with Cesar M
Jun 22, 2019
The value of Disneyland's mission
Jun 11, 2019
Unicorn Meta Zoo #4: What makes for a healthy community?
May 21, 2019
Unicorn Meta Zoo #3: How do we grade questions?
May 20, 2019
The meristocracy theory of community
May 15, 2019
Master of my own domain
May 2, 2019
What is a Community Product Manager?
Apr 30, 2019
Unicorn Meta Zoo #2: What is the role of moderators?
Apr 24, 2019
The Token Economy of Stack Overflow
Apr 9, 2019
Unicorn Meta Zoo #1: Why another podcast?
Dec 17, 2018
The Tony the Pony problem
Dec 12, 2018
If 95%+ of comments have been rated as "fine", does the site deserve its reputation of "unwelcoming"? Do we still need to focus on it?
Oct 24, 2018
Chaos, lost trust, grief and restoration
Jul 20, 2018
Steam comments
Jun 20, 2018
What can we do to encourage (or discourage) a second question?
May 1, 2018
Is Stack Overflow really racist/sexist?
Mar 23, 2018
The Puppet Race: Asking a question and getting comments
Dec 8, 2017
The Puppet Race: Learning Ruby by Writing Documentation
Aug 17, 2017
The Puppet Race: Documentation was no PED
Aug 1, 2017
Sunsetting Documentation
Jul 28, 2017
The Puppet Race: Get set
Jul 26, 2017
The Puppet Race: On your mark
Mar 31, 2017
Why don't we keep public records of suspensions?
Jul 28, 2016
What, exactly, is Documentation?
Jul 13, 2016
Why do people answer questions on Stack Overflow?
Jun 30, 2016
How to conduct hallway usability tests without any hallways.
Feb 29, 2016
Building a customer support system: Automated responses
Feb 20, 2016
Fair Elections and STV
Jan 15, 2016
If at first you don't succeed . . .
Oct 11, 2015
My Adventure with Late Answers
Jul 21, 2015
How to vacation like a community manager.
May 18, 2015
Empathetic criticism
May 15, 2015
How can we make the most of our upcoming site self evaluations?
Apr 22, 2015
Computer Science and women
Apr 8, 2015
Building a customer support system: Adding a honeypot
Apr 6, 2015
Building a customer support system: Tickets are people too
Mar 31, 2015
The yolk's on us
Mar 23, 2015
Building a customer support system: Training
Mar 13, 2015
Building a customer support system: Moving from email to Zendesk
Mar 11, 2014
How big is the Fastest Gun in the West bias?
Nov 6, 2013
Hide trivial comments
Mar 16, 2010
The problem with extrinsic motivation