Posts
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After 16 years, we’re renewing the Brand
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Thanks for the diamond. Now what?
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Using Conway’s Law for good
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My OpenSSL warrant canary
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Communities Manager at the OpenSSL Foundation
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Building a Lord of the Rings keyboard
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Hiatus
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Supporting pop-up communities
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Running multiple Discourse sites on a single server
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The proper role of shame
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BoardGameGeek: Building a community platform
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Why I recommend Discourse
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Standing up for each other
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Introducing my community consulting business
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Stack Overflow: Building a community platform
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Bias: Conscious and unconscious
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Community managers are conflicted advocates: Stack Overflow lost a good one in Catija
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Find the Jack
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If more users could vote, would they engage more?
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Rewriting a Git repository: Dealing with distribution
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Stack Overflow’s strike is over: But its problems persist
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Stack Overflow’s CEO doesn’t understand Stack Overflow
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Why AI is a problem on Stack Overflow
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The data dump diversion
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What Stack Overflow is telling employees about the strike
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How’s the Stack Overflow strike going?
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Why I’m signing the Stack Overflow strike letter
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Moderation by humans
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Beware of low-hanging fruit
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Stack Exchange moderator strike
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Why conflict is inevitable
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Glassdoor review of Stack Overflow: Management feudalism means your mileage may vary
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How’s business at Stack Overflow?
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Remote work isn’t a mistake
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ChatGPT can code: How terrifying is this development?
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Community Insights: Communities are like reservoirs
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Sharing an Outlook calendar with GCal
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What emojis are most popular?
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Importing a remote database archive
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Working on a Discourse theme: Setting up your environment
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Registration and retention
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My year at EDB
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Community as meta-product
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Crypto Cards: Rules
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The mystery of the missing Oracle Cloud IP
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Docs 2.0: The beginning of a beautiful friendship
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Docs 2.0: An overnight success 15 months in the making
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Docs 2.0: Everyone can contribute
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Solving Agricola: Family Edition
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A comprehensive guide to investing: The condensed version
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A day in Reserve
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Rewriting a Git repository: How we stopped making everything worse
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Prototyping with shell scripts
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Rewriting a Git repository: Unlimited growth (in a bad way)
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Starting a new community
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Installing PostgreSQL the hard way
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I’m joining EDB as a Developer Advocate
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Reading the tea leaves at Stack Overflow
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Finding a community manager job in 2021
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Hosting Discourse for free!
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How are minds changed?
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Ask not what a community is worth . . .
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My year at College Confidential
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Creating Discourse permalinks with shell commands
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Wisdom scaled
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My answer about using preferred pronouns
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Star Realms’ leveling system
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Ignoring others for community peace
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Moderating on Discourse
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How to simplify Google Form attendance taking
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Tinkering with my blog as procrastination
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Responding to reader mail
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Reacting with ‘thanks’
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Managing mistakes
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Does the 2020 survey show Stack Overflow made progress on its welcoming initiative?
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The Power of Story
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Netlify as a hosting option
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Heroku as a hosting option: Or how to avoid lock-in
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My one-sided retrospective of Stack Overflow’s pronoun affair
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Sourdough and the art of tending a culture
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College Confidential’s costly theme
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Remote Communication: A Field Guide
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Accountability culture
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Parable of the rose garden
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Misunderstanding Meta
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An account of my meeting with the Stack Overflow management team
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2019 in Review
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Why I left Stack Overflow
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Founders
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Control and Agency
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Unicorn Meta Zoo #9: How do we handle problem users?
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Unicorn Meta Zoo #8: What does leadership look like in our communities?
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Unicorn Meta Zoo #7: Interview with Nicolas
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Unicorn Meta Zoo #6: Interview with Catija
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Unicorn Meta Zoo #5: Interview with Cesar M
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The value of Disneyland’s mission
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Adios to Unfriendly Badges! Ahoy, Lifejacket and Lifeboat—Stack Overflow Blog
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Unicorn Meta Zoo #4: What makes for a healthy community?
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Unicorn Meta Zoo #3: How do we grade questions?
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The meristocracy theory of community
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Master of my own domain
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What is a Community Product Manager?
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Unicorn Meta Zoo #2: What is the role of moderators?
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The Token Economy of Stack Overflow
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Unicorn Meta Zoo #1: Why another podcast?
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Why are answer rates dropping?
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The Tony the Pony problem
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If 95%+ of comments have been rated as "fine", does the site deserve its reputation of "unwelcoming"? Do we still need to focus on it?
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Chaos, lost trust, grief and restoration
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What does constructive criticism of a design change look like?
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Steam comments
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What can we do to encourage (or discourage) a second question?
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How Stack Overflow for Teams Fits into the Community—Stack Overflow Blog
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Is Stack Overflow really racist/sexist?
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Does Stack Exchange really want to conflate newbies with women/people of color?
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The Puppet Race: Asking a question and getting comments
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Stack Exchange 2017 in Review
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The Puppet Race: Learning Ruby by Writing Documentation
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Why are there so many bad questions?
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The Puppet Race: Documentation was no PED
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Sunsetting Documentation
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The Puppet Race: Get set
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The Puppet Race: On your mark
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Why don't we keep public records of suspensions?
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Stack Exchange Year in Review 2016
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What, exactly, is Documentation?
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Why do people answer questions on Stack Overflow?
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How to conduct hallway usability tests without any hallways.
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Building a customer support system: Automated responses
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Fair Elections and STV
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If at first you don’t succeed . . .
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Stack Exchange Year in Review 2015
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My Adventure with Late Answers
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How to vacation like a community manager.
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Empathetic criticism
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How can we make the most of our upcoming site self evaluations?
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Computer Science and women
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Building a customer support system: Adding a honeypot
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Building a customer support system: Tickets are people too
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The yolk’s on us
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Building a customer support system: Training
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Building a customer support system: Moving from email to Zendesk
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Thought experiment: What would happen if we didn’t have close votes?
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So long Winter Bash 2014
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Winter Bash 2014—Stack Overflow Blog
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How do weekly topic challenges work?
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What is Stack Overflow’s goal?
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Stack Overflow is not yet a vast wasteland: a history of moderator tooling
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How big is the Fastest Gun in the West bias?
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Hide trivial comments
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Please welcome Jon Ericson, Community Manager—Stack Overflow Blog
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How can we encourage small beta sites to grow?
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My 1999 Chevy S-10 pickup
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The problem with extrinsic motivation
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